Here's a typical scenario. A customer, client, patient, or buyer recognizes an error, discrepancy, miscalculation, or exclusion. The party converses professionally to management, agent, doctor, ownership, or seller. The talking points are clear. Tones are calm. Spoken words are mature. Everyone is patient. Unfortunately, sometimes talking points are confusing. Tones are conflicted. Spoken words are shouted. No more patience. Regardless, there is no change. The management party and the like changes nothing even if the customer party and the like are correct.
Follow the pattern. There are more errors, discrepancies, miscalculations, or exclusions. The management party and the like continue changing nothing. It doesn't matter who's correct and who's incorrect. The system is unchanged. Give it time. The best change instigator is money. The catalyst for change is profit. The bottom line is the wake up call. We see changes everyday in the business news. A company misses their forecasts. A company announces changes. We see changes everyday in the sporting news. A professional sports team with multiple losing seasons. Ownership announces coaching changes.
Money talks. Profit talks. Problems are no longer ignored.
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