Dell Followed Rule Number 12

On Tuesday August 15, Dell Computer announced a recall for 4.1 million laptop batteries. The lithium-ion batteries can overhead and cause a fire. People with Dell laptops should visit Dell’s website http://www.dell.com and click the Battery Replacement link to check if the battery is on the recall list.

Dell followed rule number 12 in Dale Carnegie’s How To Win Friends and Influence People. Rule number 12 is Admit Your Mistakes. Everyone makes mistakes. Yes, even me. People can avoid the “not getting along” relationships when people admit your mistakes. Even if both people blame each other for the fault, perhaps both people are a fault and need to admit their mistakes to each other.

One can say Dell must had issued the recall months ago after laptop fire incidents were released on the Internet. I personally don’t know the reason for the delay. If Dell did know about the laptop batteries prone to fire, then, yes, Dell must had to issue the recall.

If you did a mistake, then admit it. And then correct it, repay it, owe a favor, or replace it depending on the circumstances.

Disclaimer: I own a Dell Inspirion 8600 and the battery was not on the recall list. I don’t own shares of Dell ^__^

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